Authors - Yatin Nargotra, Tanya Jagavkar, Tushar Birajdar, L.P.Patil Abstract - The Mahavitaran Help App is a mobile application aimed at revolutionizing the process of reporting electrical outages in India. Current systems for outage reporting are often slow, inefficient, and lack the integration needed to quickly address user complaints. The Mahavitaran Help App simplifies this process by allowing users to submit complaints via mobile devices, integrating location services with Google Maps and supporting the upload of complaint-relevant images. Moreover, this project introduces a critical migration from Firebase to AWS or Google Cloud, offering improved scalability, reliability, and faster processing of complaints. This paper presents a detailed review of existing mobile complaint management systems and explores cloud-based scalability and security features, including OTP authentication for securing user data.
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