Authors - Aniket Gupta, Chris Dsouza, Sarah Pradhan, Amiya Kumar Tripathy, Phiroj Shaikh Abstract - This paper is based on the development of voice chatbots and their configuration to make sure that e-commerce websites are in compliance with all the customer care requirements. The authors talk about the introduction of natural language processing in an e-commerce company and provide a review of recent developments in that area. The research specifically focuses on natural language processing techniques, steps involved in developing a chatbot, problems encountered during design, and functions and benefits of voice-based chatbot in e-commerce. This A study emphasizes chatbots as tools to support customer service systems. Keywords: Machine Learning, Natural Language Processing, Data Analysis, Customer support system, and CHATBOT.
Open Zoom
